In an impressive feat within Vietnam’s competitive logistics industry, J&T Express has achieved an unprecedented 100% on-time delivery rate, as recently recognized in a service quality assessment by the Ministry of Information and Communications of Vietnam. This benchmark sets J&T Express apart in a burgeoning market where prompt and reliable delivery services are crucial for customer satisfaction and business efficiency.

The assessment, which scrutinized the non-public postal services of Vietnam, gathered its data over three randomly selected days in the first three-quarters of 2023. It looked at performance metrics across 10 major postal companies which collectively account for over 80% of the market’s output and revenue. During this period, more than 4.7 million postal items were used to evaluate service quality among these entities, with J&T Express emerging as the only company to perfectly meet its delivery timelines.

J&T Express, a globally recognized logistics service provider, attributes this success to its robust operational backbone, underpinned by advanced technology and an unwavering focus on customer-centric strategies. The company’s proprietary JMS system plays a pivotal role in this, ensuring meticulous management of the lifecycle of parcels from pick-up to delivery. This system supports a variety of functions, including enhancing the digitalization of addresses, allocating network resources efficiently, and maintaining the integrity of customer service quality.

Moreover, J&T Express has shown progressive reductions in delivery times, reporting a significant 6.5% decrease in average parcel delivery time across Southeast Asia in 2023. This not only highlights their operational efficiency but also their commitment to improving customer service continuously.

Further underlining its technological and service excellence, J&T Express received the “Asian Technology Excellence Awards” from Asian Business Review in September 2023. This accolade was a nod to their innovative use of technology to streamline logistics processes and manage data more effectively across the 13 countries where they operate.

The company’s approach not only drives business efficiency but conveys a broader commitment to sustainable economic development by potentially reducing the environmental impact of logistics. It’s clear that J&T Express is setting a high bar in logistics innovation, integrating cutting-edge technology with sharp business acumen to optimize logistics and supply chain processes.

Looking to the future, J&T Express plans to continue leveraging technology and refining its strategies to exceed customer expectations, indicating ongoing growth and influence in the global logistics market. As they expand their presence and refine their capabilities, J&T Express aims to remain at the forefront of the logistics sector, offering reliable and efficient solutions that cater to dynamic market demands and contribute to global economic connectivity.

Established in 2015 and headquartered in Southeast Asia and China, J&T Express has successfully expanded its footprint globally amongst the most competitive logistics markets including Indonesia, Malaysia, the Philippines, Thailand, Cambodia, Singapore, Saudi Arabia, the UAE, Mexico, Brazil, and Egypt. Their ongoing success is founded on a commitment to providing integrated logistical solutions that emphasize efficiency and customer orientation, reflecting their mission to connect the world with greater efficiency.