In a notable advancement in the delivery of behavioral healthcare services, Ontrak Health, a prominent leader in AI-powered and telehealth-enabled behavioral healthcare, has partnered with Community Care Plan to bolster the provision of behavioral health support to the adult Medicaid population in South Florida. This collaboration marks a significant stride in addressing the healthcare needs of one of the most vulnerable segments of the population.

Community Care Plan, recognized for its committed outreach in the region and backed by well-established healthcare systems like Broward Health and Memorial Healthcare System, serves a broad spectrum of members through various managed care plans. With this new initiative, Community Care Plan aims to enhance its offerings and extend its reach to individuals grappling with severe mental health issues and chronic diseases compounded by behavioral health challenges.

Ontrak Health will deploy its suite of innovative solutions, such as Ontrak WholeHealth+, Ontrak Engage, Ontrak Access, Ontrak Quality Support, and a specialized member portal. These programs are designed to identify high-risk members, provide them with timely coaching and treatment options, and facilitate better healthcare outcomes through tailored, data-driven interventions. The Ontrak WholeHealth+ program, for instance, is set to identify members with costly and complex conditions and guide them towards improved clinical outcomes while aiming to manage and reduce associated healthcare costs.

The partnership not only reflects a shared commitment to enhancing the quality of healthcare but also underscores a strategic pivot in tackling the intricate weave of physical and mental health issues affecting Medicaid members. Mary Lou Osborne, President and Chief Commercial Officer at Ontrak Health, highlighted the company’s dedication to its health plan customers and their members, emphasizing the tailored approach to addressing unmet behavioral health needs.

Dr. Miguel Venereo, Chief Medical Officer at Community Care Plan, reiterated the health plan’s mission to foster healthier communities by engaging with hard-to-reach groups who require substantial behavioral health interventions.

The integration of Ontrak Health’s solutions within Community Care Plan’s framework is expected to kickstart within the next 30 to 60 days, potentially increasing the outreach pool of eligible members for Ontrak’s WholeHealth+ program by approximately 10 percent. This endeavor is anticipated not only to provide essential behavioral health services more efficiently but also to exhibit Ontrak’s capability in leveraging advanced technology and human expertise in delivering care.

This collaboration arrives at a crucial time when the nexus between behavioral health and broader health outcomes is increasingly recognized as a key area of focus for health systems aiming to implement holistic and cost-effective care strategies. The success of such partnerships could set a precedent for how healthcare providers and pay plans can integrate their efforts to tackle complex health challenges in underserved populations across the country and potentially globally.